![]() Ensure your TV/Monitor is a minimum of 1080p resolution.If you cannot see any cameras or the recorder menu on your TV/monitor, please: If your recorder is powered on, but you cannot see one or more connected cameras on your TV/Monitor or Smart Device, try the steps below.Ĭannot See the Recorder on Your TV/Monitor If you are still under warranty, please contact us to open a warranty claim and receive a new power supply. If the recorder powers on, then you may have a faulty recorder power adapter. Disconnect the recorder power adapter and replace it with a power adapter of the same amperage.Look for signs of melting and/or a burning smell. ![]() ![]() Check for any physical damage to the power adapter.Ensure you are using the power adapter that came with the recorder.Check to see if the recorder’s power adapter has gone bad.NOTE: Not all recorders have a power switch. Ensure the recorder’s power switch is turned to ON.This will help us identify if the issue is with the surge protector/power strip or the battery backup. If the power adapter is connected to a surge protector/power strip or battery backup, then unplug it and connect the recorder directly to the wall outlet.Plug another device into the outlet, such as a lamp, to see if it works. Check to ensure the outlet you have the recorder connected to is receiving power.If the LED on the recorder is turned ON but you cannot see an image on your monitor, please refer to the Video Loss section of this article.Some devices feature an internal fan, so if you can hear the recorder’s fan, it is receiving power.If the LAN port light is flashing green, the recorder is receiving power. If your recorder does not have an LED, check the Network port on the rear of the recorder.Verify the LED is on if your recorder has one.See if your recorder is receiving power.If your recorder is not powering on, please try the steps below before contacting technical support. NOTE: If you are still experiencing an issue after troubleshooting, please click on Contact Us from your product’s support page to reach our Technical Support Team via Live Chat or Phone. ![]() NOTE: Your product Series can be located on the support sticker on your recorder.Ģ. From your product’s support page, scroll down and click on “ Manual.” IMPORTANT: For more detailed information specific to your model or if you do not see your issue listed below, please see your product’s manual on your Series support page.ġ. Visit and enter your Series into the Search bar. All features require ideal conditions and the latest firmware updates for accurate results.Click from the list below to navigate to that section of this guide for more information. (7) Video streaming may be subject to interruptions/failures for reasons beyond Night Owl’s control. Objects and barriers may affect the wireless range of this camera. wireless range within direct line of sight of the NVR/Router. Objects at or beyond this range may be partially or completely obscured. Cameras are weather-resistant, not waterproof. (4) Do not recommend using cameras in temperatures below -4☏ or above 140☏. Future Apple® and Android™ updates may affect the app compatibility. (3) Night Owl® Apps are compatible with Apple® and Android™ devices only. Night Owl® doesn’t charge monthly fees to access your camera over the Internet. (2) The camera and Push Alerts are accessible on iPhone®, iPad®, and Android™ 4G/5G Smart Devices. Connect camera to the Internet to remotely view on a Smart Device. (1) Smart Device access requires a router and High-Speed Internet connection with a minimum 4Mbps upload speed. Our free remote viewing app for iOS® and Android™ Smart Devices keeps you connected and provides easy access to your recordings with no fee. and wide-angle viewing provides extreme coverage for your home or business.Īdd the camera(s) to a compatible Night Owl® Wi-Fi NVR or connect to your router via Wi-Fi and view it through our free app. These weather-resistant indoor/outdoor camera(s) use Color Night Vision to continue recording in full-color in low-light settings, only switching to Night Vision if necessary. 2-Way Audio lets you record sound and use the virtual intercom feature to hear what’s happening and to talk through the camera(s). Human Detection reduces false alerts to your Smart Device, while Facial Capture takes a snapshot of a person’s face and sends you a real-time alert. The bright spotlight activates when it senses human motion, stopping trespassers in their tracks. designed and engineered 1080p HD Wi-Fi IP Camera(s) with Built-In Motion-Activated Spotlights, Human Detection Technology, and 2-Way Audio. Proudly American, Night Owl® is excited to offer our U.S.
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